If eligible for return, customers will need to pay for the freight to return items to Convino. The cost to return goods for the purpose of exchange or fault is at the expense of the customer. Convino will send any replacements or exchanges at their expense.
We suggest using a tracked service as we cannot be held responsible for any parcel that goes missing.
Once the goods are received back at our warehouse we will process the refund/exchange within 7-10 working days of receiving the faulty goods back to our warehouse.
Refunds will be paid back to the payment gateway used by the customer at the time of purchase.